Short, because there is very little to say: we do not charge you for our education, so there is nothing for us to refund. What follows explains where your money actually goes.
1.1 There is no fee for our courses, mentorship or premium community. You qualify by opening a trading account through a TeamEx link and funding it with the broker’s minimum deposit.
1.2 You pay the broker, not us. TeamEx never receives, holds, controls or has any claim on your deposit.
1.3 We are paid a rebate by the broker when you trade, out of the spread or commission you would pay in any event. That is how the education is funded, and it does not increase your cost.
2.1 Your deposit remains your money, held in your own account with the broker under the broker’s terms. You may withdraw it at any time in accordance with those terms.
2.2 Deposit only the broker’s minimum, and only money you can afford to lose. A larger deposit gives you no additional access, tier, status or benefit of any kind. Never borrow, and never use money needed for living costs, debt or dependants.
2.3 You do not have to trade in order to qualify. We teach on demo accounts and ask you to leave your deposit untouched until you finish the course and can show consistency.
3.1 We cannot refund your broker deposit. We never held it. Withdrawals are requested from the broker directly, under the broker’s own process and timeframes.
3.2 We cannot refund a trading loss. We provide education, we guarantee no result, and every trading decision is yours. This is stated at enrolment and forms part of the Student Terms.
3.3 If you have a complaint about the broker — execution, pricing, withdrawal delays or account handling — raise it with the broker’s support and compliance channels. Tell us as well, so that we know.
4.1 Where we run a ticketed event, corporate programme or paid workshop, the fee and its refund terms are stated at the point of booking. In general: full refund if cancelled more than [ 7 ] days before, and a full refund or credit if we cancel or materially reschedule.
5.1 You may stop at any time and close your trading account with the broker whenever you wish. We may then withdraw access to the premium community, but you keep any certificate already issued to you, and you owe us nothing.
6.1 Write to support@teamexinstitute.com. We respond within [ 7 ] working days.