Privacy Policy

Applies to our website, courses, community channels and apps

TeamEx Institute · operated by Shoaib Ahmad, Pakistan · Version 1.0 · Effective [ fill in date ]

This policy explains what personal data we collect, why we collect it, who we share it with, and what rights you have. We have tried to write it plainly rather than defensively.

1. Who we are

1.1 TeamEx Institute, operated by Shoaib Ahmad, based in [ your city, Pakistan ], is the controller of your personal data. Contact us about privacy at privacy@teamexinstitute.com.

2. What we collect

2.1 We do not collect your trading account credentials, balance, positions or password, and we will never ask you for them.

2.2 We do not knowingly collect data from anyone under eighteen (18). If we learn that we have, we delete it.

Category	Examples
Identity and contact	Name, email address, phone number, city, country
Enrolment	Courses enrolled, attendance, progress, completion, certificates issued
Community	Channel username, messages posted in TeamEx community channels, questions asked
Payment	Payment reference, amount, date, method. We do not store full card numbers
Referral	The campaign link or partner code through which you reached us
Technical	IP address, device and browser type, pages visited, session data
Correspondence	Emails, support tickets and messages you send us

3. Why we use it

To enrol you, give you access to courses and community channels, and deliver teaching and support.
To issue certificates and keep a record of completion.
To answer your questions and provide support.
To process payments and keep accounting records required by law.
To attribute your enrolment to the campaign through which you reached us, so that partners are paid correctly.
To improve our courses, using aggregate and anonymised analysis.
To send you service messages about courses you have enrolled in.
To send you marketing about other courses — only if you have separately consented, and you can withdraw that consent at any time.
To comply with law, and to prevent fraud or misuse of our services.

3.1 We rely on your consent for marketing, on the performance of our contract with you for delivering the courses you enrol in, and on our legal obligations for accounting and tax records.

4. Who we share it with

4.1 We do not sell your personal data, and we do not give your contact details to influencer partners or any third party for their own marketing.

We share limited data with:

Service providers who host our website, deliver our email, run our community channels and process payments — under contract, and only as needed to provide those services.
Our instructors and support team — limited to what they need in order to teach and support you.
Our accountant, and regulators or authorities where the law requires it.
Influencer partners — aggregate numbers only, such as how many people enrolled through their campaign. They never receive your name, email or phone number.

4.2 Where you open an account with a broker through our link, the broker collects your data directly under its own privacy policy. We receive attribution and activity reporting from the broker; we do not control the broker’s handling of your data, and you should read its policy.

5. Where your data goes

5.1 Some of our service providers are located outside Pakistan. Where your data is transferred abroad, we satisfy ourselves that appropriate contractual and technical protections are in place.

6. How long we keep it

Data	Retained for
Enrolment and completion records	While you are a student and for [ 5 ] years afterwards
Payment and accounting records	As required by Pakistani tax law
Community messages	[ 12 ] months, unless required for a conduct investigation
Marketing consent records	Until you withdraw consent, plus [ 2 ] years
Technical and analytics data	[ 24 ] months

6.1 When a retention period ends, we delete or irreversibly anonymise the data.

7. How we protect it

Access is restricted to the people who need it for their role, under unique credentials.
Two-factor authentication is required on all administrative, banking, broker and social media accounts.
Personal data is stored encrypted, and backed up regularly.
We keep a written record of who holds access to what, and revoke it immediately when someone leaves.
Instructors, contractors and partners are bound by written data protection obligations.
Suspected breaches are investigated immediately, recorded, and notified to affected people and to any authority where required.

8. Your rights

You may ask us to:

tell you what data we hold about you and give you a copy;
correct anything inaccurate;
delete your data, where we are not required by law to keep it;
stop sending you marketing — you can also unsubscribe from any marketing email; or
withdraw a consent you previously gave.

8.1 Write to privacy@teamexinstitute.com. We will respond within thirty (30) days.

9. Cookies

9.1 Our website uses cookies necessary for it to function, and analytics cookies to understand how it is used. You can control cookies through your browser settings. Where required, we ask for your consent before setting non-essential cookies.

10. Changes

10.1 We may update this policy. The current version and its date are always shown on our website, and we will notify you of material changes.

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